James Horner
I am in the Leesville zone. I called in the summer and was told
told that you will be in my area in January and that's when we can schedule a Pre drop survey. That means after the pre drop is done 12 weeks later we will have service in March by my calculations. I can wait that long but I have been seeing contractors hanging line and putting in new poles. I even had them come in my yard and bury something around the pole that's connected to my house is it possible they are ahead of schedule? Also anyone who reads this avoid Hughes Net!!!
Kim Humphries
Yes, james, hughesnet is terrible. Exede/ Viasat much better, at least the business version. Fiber would be better of course! We were told we would be spring of 2021 ....I am up 446 near the Lawrence County Line. .......nothing up here yet.
4:08PM August 13, 2020
Erle Foster
We live on South Boatman Rd ,Scottsburg and it looks like they are stringing cable on the poles. When do you think it will be available.
Erle Foster
2573 S. Boatman Rd
Kaylee Bennett
Hi Erle-- If you call in and give your service location, we will be able to give you a more accurate estimate on when we will be in your area.
3:52AM April 08, 2020
Shawn Russell
How do we change our fiber package? I have the lowest one and I'd like to upgrade to the next package?
Kaylee Bennett
Hi Shawn-- To change your fiber package, all you have to do is call in and talk to one of our CSR's. They will be happy to make this change for you!
9:43PM April 06, 2020
Nathan Prewitt
Are there any plans for IPV6 addressing.
Kaylee Bennett
You can find the application linked below.
https://www.jacksonremc.com/broadband-info-and-applications
4:38PM February 29, 2020
DAVID RUTHMANSDORFER
How much extra range does the 804 Mesh extender provide. I am trying to get a signal to my pole barn which is about 50 ft from the house.
Kaylee Bennett
We don't have a specific number. It can be determined if it will reach at your installation appointment. Or if you already have service, you can call in and we can send someone out to look at it for you.
1:19PM February 11, 2020
Francis Wilkerson
I am not sure if this is on your web site and I just haven't found it, or it is not here. I think you should have some pictures / dimensions / descriptions / examples of what the hook up to the house looks like....eg a junction box mounted to outside of house , and what goes on the inside ( basically pictures of the hardware and dimensions ). I will have my pre drop interview soon, and I hope the guy has examples of the hardware to look at. This would help in determining how to mount or space needed to put on a shelf, etc.
Pete Wilkerson
Verda Barrett
I have a question! when we get our service what will the email address be? like ----Jacksonconnect.com or ---- Jacksonconnect.net ? was just wondering!
Kaylee Bennett
We do not provide an email address. There are many options out there for email, so we find it unnecessary to provide one. However, we do suggest a Google gmail account to our members.
11:11AM December 29, 2019
Fred Gilstrap
Just wondering when the service we be up for hook-up in my area. Fred gilstrap
Angela Martin
There has been no progress from 55% for New Frankfort since the last time I checked. When they were placing the lines which are done on Crothersville Road they said it would be active in about a month. That was 3 months ago and going on 4. When can we expect to be connected and what is such the big delay????
John Andrew
I live in the Hayden area (about 4 miles from Hayden). My only option for the internet is satellite which is very expensive, slow downloads, extremely slow uploads, limited to a monthly amount of data used, and only capable of running one device at a time without losing connection. I also recently installed security cameras that are very slow to stream live with satellite. My 2 year term with my provider ends Dec 29. I have been informed they have a 2nd satellite that offers 100 Mbps download vs the current 25 Mbps that I can get, but it costs about $60 more per month and requires a new 2 year contract. Before I make a decision on this new service and getting locked into a 2 year agreement, is there any chance REMC will have service to me prior to Dec 2021? Praying you will respond with yes.
John Rodgers
Patiently waiting in South Boston Zone. Amazing the interest level is low considering the alternatives. Currently held hostage by Dish Network satellite internet. What quarter might we hope to see pre-drop activity down this way?
Brian Reardon
If a zone is still in "working toward service" what's the estimated time frame of when they will be to pre-drop? I realize it may be a while but just curious as we are ready for options other than hotspot.
Kaylee Bennett
Hi Marc-- It appears you are just West of CB1 so your section is not yet in service. Once your area becomes active you will receive a phone call or email.
7:14PM October 30, 2019
Dane Henderson
Hello - On the “Zones” page, under the section “Zones Working towards service”, can it be expected that the Zones will receive Internet service in the order they are listed? Thanks!
Kaylee Bennett
Hi Danielle--
After looking into your location you are just south of our current open subzone of Spurgeon's Corner. You will be contacted once your area is ready for pre-drop!
5:36PM October 04, 2019
Laurie Tinsley
I live in the New Frankfort area, and looking at your zones, we should be getting pretty close to mainline construction starting ( crossed fingers ). Considering that fall is here and winter will soon follow...will there be a delay until spring on any new zones starting up? Or do you work through the winter months too? Im looking forward to seeing lines put in on N Shea Rd. Im praying that we will have high speed internet service here by next spring.
Laurie Tinsley
When will mainline construction start in the North Frankfort zone? I live off N Shea Rd and would like to eventually have high speed internet service.
barbara roth
Hi Brenda, I am not a Jackson Connect rep but you can sign up anytime. The more people in the area that sign up now shows them the interest they have in the area and they work towards that area first is how I understand it. I have signed up and I put it on facebook to get others in the area to sign up. Thanks
12:50PM September 09, 2019
Jeremy Waskom
I’m ready for fiber internet service. I’m done with the satellite jazz. I know the process is going to take time, but it can’t get to my house quick enough. lol
I’m at the corner of 700 North and 1250 East Redding township. Just for my information could you give a rough estimate on when service would be coming to that area?
Thank you
Verda Barrett
checking to see when the plans are to connect people on Shea Rd in Scott County? I am so excited to be able to get this! I have been on Dial up, satellite , and citizens broadband, we are now on ETC and it is by far the best we have ever had but we are paying almost 80.00 a month and that is limited! to have unlimited will be a blessing to us all! thank you!
Verda Barrett
Laurie Tinsley
Checked in to see the progress on New Frankfort and WOW we were only at 16% (interest) last week and now at 39%. Yay!!!! I also cant wait for high speed internet Verda :) We are both going to be overly excited when we can get online and not have to wait for online website pages to load and get to watch videos without all the buffering.
10:48AM August 08, 2019
Kathy Norris
I see no info on Modem rental...Will there be a rental on Modem?
Todd Schwenk
I sure wish you would start on Spurgeons Corner SOON. I home office and the service I have is killing me. Is there any updates at all that connect can give people??
What do people think that have been hooked up to this system??
Is there anything that can be done to get the word out and get this moving? I have emailed and offered and there is no response from anyone. I have even signed up as a Zone Champion and have had no one communicate with me.
Pam Green
I'm in this zone too! It seems lines were dropped the past couple of months but no further updates. Status of the zone is still the same.
8:45AM July 19, 2019
Lori Lucas
Very anxiously waiting for Spurgeons Corner hookup also.
10:47AM May 11, 2019
Phil Hardin
Will services still be available even if you are in an area that hasn’t shown much demand? It sucks to be penalized just because folks around you may have other services or are not interested. I understand your full attention goes where there is more demand, that just makes logical sense. But some of us have been waiting and turned down by all the major internet suppliers and are in need of a company that considers all angles of situation. REMC is just about the last hope for some of us to receive high speed internet. It’s super hard looking out my living room window and seeing that high speed cable on the lines less than 500 feet from me and knowing that we probably won’t receive the offered services because our neighbors either have another provider or just aren’t interest in the service. it looks as if this was too good to be true, yet again. Our area is New Frankfort -Jack Morgan Road In Austin. I’m tired of giving Verizon money for deplorable service! Thank you for your time.
Laurie Tinsley
I have no choice but to use dish as my internet service...I also live in the New Frankfort zone. I use my hot spot on my cell phone most of the time since it is faster than dish, even when I run out of data usage. It is depressing how long it is taking for Jackson connect to get us up and running on high speed internet. Im actually considering selling my home and property and moving to an area that offers high speed internet. Im just not confident that high speed internet will be available here for a very long time. I guess my patience is running thin.
4:13PM July 29, 2019
Michael Reed
Please expedite New Frankfort... Spectrum is the next road over but Sunnyside Rd has nothing....(except HughesNet which equals pretty much, nothing....)
8:17AM June 21, 2019
Kaylee Bennett
Our service will be available to ALL members who wish to be connected. The % goal is for our information, it does not mean you have to reach a certain goal before we come to your zone.
6:24AM April 16, 2019
Jonathon Wagner
We are without internet, I cant even fill out the grant for remc. We used to have Hughes net which was expensive slow and limited downloads. Hopefully they will get to lower Leesville soon, cant wait!
Edward Jones
Fed up with the current service available in the Reddington area. I know you don't show enough interest yet, but the main line runs in front of our home and has been up for some time. I would suggest that you begin hooking up customers in this area and I think you will gain more as you go. If we have to go to another source (satellite) we will most likely be locked in for a couple of years.
Laurie Tinsley
Same here in the New Frankfort area on N and S Shea rd. I have to use my cellphone hot spot for internet service. DishTV/HughesNet is the only other option ( which is absolutely worthless).
10:39AM April 08, 2019
Dakota Roll
We feel your pain Jessica! Our area has went way to long with absolutely no service provider!
11:35PM March 17, 2019
Mercedes Tobias
I cannot wait to have fiber! I need it so bad! It it hard to do homework and tests online, and today we had another incident with satellite. The only reason we have the satellite is so my husband can watch the races, they took the network off the air, and it was hard jumping through hoops to get the race to play online with such slow speeds!
Kaylee Bennett
Hi Edward--
Our service comes with NO data caps, and NO contracts on any of our packages!
7:15AM February 24, 2019
Laurie Tinsley
Do you plan on eventually bringing internet to the Blocher Indiana area? I live off N Shea road, the only internet service in our area is Hughes net and they stink.
Laurie Tinsley
Hi Kaylee, I just noticed your reply. I actually have Jackson county REMC as my electric service provider and I noticed that the New Frankfort zone includes my location. Im looking forward to finally having high speed internet, any idea on how long we will have to wait?
5:18PM March 11, 2019
Verda Barrett
Laurie I also live on Shea Rd. I have Jackson REMC if they ever make it this way maybe you will be able to get it at that time!
9:31AM March 07, 2019
Kaylee Bennett
Hi Laurie--
Our first priority is to provide our services to Jackson County REMC Members.
At this time it is not definite, but we are considering building outside our territory once all members that want to be served are served.
9:45AM January 30, 2019
Drake Cadwallader
Are there any updates for Little York West?
Kaylee BennettCampaign Owner
This message board is for our members to discuss their experiences with our service, thoughts, and opinions with other members.
10:43AM November 22, 2020
James Horner
I am in the Leesville zone. I called in the summer and was told told that you will be in my area in January and that's when we can schedule a Pre drop survey. That means after the pre drop is done 12 weeks later we will have service in March by my calculations. I can wait that long but I have been seeing contractors hanging line and putting in new poles. I even had them come in my yard and bury something around the pole that's connected to my house is it possible they are ahead of schedule? Also anyone who reads this avoid Hughes Net!!!
10:21AM February 12, 2021
Kim Humphries
Yes, james, hughesnet is terrible. Exede/ Viasat much better, at least the business version. Fiber would be better of course! We were told we would be spring of 2021 ....I am up 446 near the Lawrence County Line. .......nothing up here yet.
4:08PM August 13, 2020
Erle Foster
We live on South Boatman Rd ,Scottsburg and it looks like they are stringing cable on the poles. When do you think it will be available. Erle Foster 2573 S. Boatman Rd
1:15PM August 18, 2020
Kaylee Bennett
Hi Erle-- If you call in and give your service location, we will be able to give you a more accurate estimate on when we will be in your area.
3:52AM April 08, 2020
Shawn Russell
How do we change our fiber package? I have the lowest one and I'd like to upgrade to the next package?
1:14PM August 18, 2020
Kaylee Bennett
Hi Shawn-- To change your fiber package, all you have to do is call in and talk to one of our CSR's. They will be happy to make this change for you!
9:43PM April 06, 2020
Nathan Prewitt
Are there any plans for IPV6 addressing.
1:14PM August 18, 2020
Kaylee Bennett
If you would like, you can call in and your question will be directed to one of our engineers. (812) 358-4458.
7:40PM February 29, 2020
Linda Montgomery
Where might I find the application necessary for the pre-drop process?
7:29AM March 02, 2020
Kaylee Bennett
You can find the application linked below. https://www.jacksonremc.com/broadband-info-and-applications
4:38PM February 29, 2020
DAVID RUTHMANSDORFER
How much extra range does the 804 Mesh extender provide. I am trying to get a signal to my pole barn which is about 50 ft from the house.
7:52AM March 02, 2020
Kaylee Bennett
We don't have a specific number. It can be determined if it will reach at your installation appointment. Or if you already have service, you can call in and we can send someone out to look at it for you.
1:19PM February 11, 2020
Francis Wilkerson
I am not sure if this is on your web site and I just haven't found it, or it is not here. I think you should have some pictures / dimensions / descriptions / examples of what the hook up to the house looks like....eg a junction box mounted to outside of house , and what goes on the inside ( basically pictures of the hardware and dimensions ). I will have my pre drop interview soon, and I hope the guy has examples of the hardware to look at. This would help in determining how to mount or space needed to put on a shelf, etc. Pete Wilkerson
4:11PM January 24, 2020
Verda Barrett
I have a question! when we get our service what will the email address be? like ----Jacksonconnect.com or ---- Jacksonconnect.net ? was just wondering!
7:31AM March 02, 2020
Kaylee Bennett
We do not provide an email address. There are many options out there for email, so we find it unnecessary to provide one. However, we do suggest a Google gmail account to our members.
11:11AM December 29, 2019
Fred Gilstrap
Just wondering when the service we be up for hook-up in my area. Fred gilstrap
2:08PM December 27, 2019
Angela Martin
There has been no progress from 55% for New Frankfort since the last time I checked. When they were placing the lines which are done on Crothersville Road they said it would be active in about a month. That was 3 months ago and going on 4. When can we expect to be connected and what is such the big delay????
5:18PM December 20, 2019
John Andrew
I live in the Hayden area (about 4 miles from Hayden). My only option for the internet is satellite which is very expensive, slow downloads, extremely slow uploads, limited to a monthly amount of data used, and only capable of running one device at a time without losing connection. I also recently installed security cameras that are very slow to stream live with satellite. My 2 year term with my provider ends Dec 29. I have been informed they have a 2nd satellite that offers 100 Mbps download vs the current 25 Mbps that I can get, but it costs about $60 more per month and requires a new 2 year contract. Before I make a decision on this new service and getting locked into a 2 year agreement, is there any chance REMC will have service to me prior to Dec 2021? Praying you will respond with yes.
1:30PM November 20, 2019
John Rodgers
Patiently waiting in South Boston Zone. Amazing the interest level is low considering the alternatives. Currently held hostage by Dish Network satellite internet. What quarter might we hope to see pre-drop activity down this way?
10:32AM November 18, 2019
Brian Reardon
If a zone is still in "working toward service" what's the estimated time frame of when they will be to pre-drop? I realize it may be a while but just curious as we are ready for options other than hotspot.
3:13PM November 04, 2019
Marc Johnson
I am trying to determine if we are in the CB 1 or CB 2 pre-drop zone for Spurgeons Corner?
4:23PM November 04, 2019
Kaylee Bennett
Hi Marc-- It appears you are just West of CB1 so your section is not yet in service. Once your area becomes active you will receive a phone call or email.
7:14PM October 30, 2019
Dane Henderson
Hello - On the “Zones” page, under the section “Zones Working towards service”, can it be expected that the Zones will receive Internet service in the order they are listed? Thanks!
1:13PM October 11, 2019
Eric Reynolds
Is there any work to my house that can be done to make it fiber ready?
10:02AM October 16, 2019
Kaylee Bennett
Hi Eric-- If you have any underground wires such as fencing, make sure you mention that to our pre-drop technician!
11:49AM October 08, 2019
Gary Coombs
Can anyone tell me the timeline for the Mt Tabor area. We are near the intersection of S Organ Springs and Grandview.
3:59PM October 07, 2019
Danielle Hollenbeck
I am trying to decipher if we are in the pre-drop zone for Spurgeons Corner?
10:01AM October 16, 2019
Kaylee Bennett
Hi Danielle-- After looking into your location you are just south of our current open subzone of Spurgeon's Corner. You will be contacted once your area is ready for pre-drop!
5:36PM October 04, 2019
Laurie Tinsley
I live in the New Frankfort area, and looking at your zones, we should be getting pretty close to mainline construction starting ( crossed fingers ). Considering that fall is here and winter will soon follow...will there be a delay until spring on any new zones starting up? Or do you work through the winter months too? Im looking forward to seeing lines put in on N Shea Rd. Im praying that we will have high speed internet service here by next spring.
11:26PM September 23, 2019
Laurie Tinsley
When will mainline construction start in the North Frankfort zone? I live off N Shea Rd and would like to eventually have high speed internet service.
3:13PM September 11, 2019
BRENDA HUNT
Just saw your guys string the line in front of my house. New Frankfort area. Does that mean I will be able to sign up soon?
1:19PM October 18, 2019
barbara roth
Hi Brenda, I am not a Jackson Connect rep but you can sign up anytime. The more people in the area that sign up now shows them the interest they have in the area and they work towards that area first is how I understand it. I have signed up and I put it on facebook to get others in the area to sign up. Thanks
12:50PM September 09, 2019
Jeremy Waskom
I’m ready for fiber internet service. I’m done with the satellite jazz. I know the process is going to take time, but it can’t get to my house quick enough. lol I’m at the corner of 700 North and 1250 East Redding township. Just for my information could you give a rough estimate on when service would be coming to that area? Thank you
3:29PM August 27, 2019
Ronald Shively
I'm on the line between between blue/yellow. Is it possible for my location to be reevaluated for installation?
3:15PM August 30, 2019
Kaylee Bennett
Hi Ronald-- I can confirm that you are in the Leesville Zone.
3:58PM August 13, 2019
Larry Burdine
Can you provide an estimated time line for when service will be available in the Pekin area?
4:40PM August 09, 2019
Verda Barrett
checking to see when the plans are to connect people on Shea Rd in Scott County? I am so excited to be able to get this! I have been on Dial up, satellite , and citizens broadband, we are now on ETC and it is by far the best we have ever had but we are paying almost 80.00 a month and that is limited! to have unlimited will be a blessing to us all! thank you! Verda Barrett
7:47PM September 01, 2019
Laurie Tinsley
Checked in to see the progress on New Frankfort and WOW we were only at 16% (interest) last week and now at 39%. Yay!!!! I also cant wait for high speed internet Verda :) We are both going to be overly excited when we can get online and not have to wait for online website pages to load and get to watch videos without all the buffering.
10:48AM August 08, 2019
Kathy Norris
I see no info on Modem rental...Will there be a rental on Modem?
3:13PM August 30, 2019
Kaylee Bennett
Hi Kathy-- There are NO equipment fees.
8:52AM August 01, 2019
Shawn Russell
Does it really take 10 to 12 weeks for construction?
3:13PM August 30, 2019
Kaylee Bennett
Yes, from pre-drop to installation the process takes about 8-12 weeks.
3:12PM July 31, 2019
Kathy Norris
Will there be a modem rental or will we have to purchase a modem? If a modem rental will that be added with the bill?
9:30AM July 23, 2019
Amy Craig
How long after the fiber optic cable is buried in your yard does it typically take to finish and for internet service to begin?
3:12PM August 30, 2019
Kaylee Bennett
Hi Amy-- From beginning to end it typically takes 8-12 weeks to complete the process.
10:19AM June 13, 2019
Jamie Bennett
Any update on when Kossuth area will be finished?
9:00AM May 20, 2019
Cyndi Hunt
Wondering when the Persimmon Lakes area will be up and running?
4:46PM May 14, 2019
Todd Schwenk
I sure wish you would start on Spurgeons Corner SOON. I home office and the service I have is killing me. Is there any updates at all that connect can give people?? What do people think that have been hooked up to this system?? Is there anything that can be done to get the word out and get this moving? I have emailed and offered and there is no response from anyone. I have even signed up as a Zone Champion and have had no one communicate with me.
12:39PM August 13, 2019
Pam Green
I'm in this zone too! It seems lines were dropped the past couple of months but no further updates. Status of the zone is still the same.
8:45AM July 19, 2019
Lori Lucas
Very anxiously waiting for Spurgeons Corner hookup also.
10:47AM May 11, 2019
Phil Hardin
Will services still be available even if you are in an area that hasn’t shown much demand? It sucks to be penalized just because folks around you may have other services or are not interested. I understand your full attention goes where there is more demand, that just makes logical sense. But some of us have been waiting and turned down by all the major internet suppliers and are in need of a company that considers all angles of situation. REMC is just about the last hope for some of us to receive high speed internet. It’s super hard looking out my living room window and seeing that high speed cable on the lines less than 500 feet from me and knowing that we probably won’t receive the offered services because our neighbors either have another provider or just aren’t interest in the service. it looks as if this was too good to be true, yet again. Our area is New Frankfort -Jack Morgan Road In Austin. I’m tired of giving Verizon money for deplorable service! Thank you for your time.
6:53PM August 23, 2019
Laurie Tinsley
I have no choice but to use dish as my internet service...I also live in the New Frankfort zone. I use my hot spot on my cell phone most of the time since it is faster than dish, even when I run out of data usage. It is depressing how long it is taking for Jackson connect to get us up and running on high speed internet. Im actually considering selling my home and property and moving to an area that offers high speed internet. Im just not confident that high speed internet will be available here for a very long time. I guess my patience is running thin.
4:13PM July 29, 2019
Michael Reed
Please expedite New Frankfort... Spectrum is the next road over but Sunnyside Rd has nothing....(except HughesNet which equals pretty much, nothing....)
8:17AM June 21, 2019
Kaylee Bennett
Our service will be available to ALL members who wish to be connected. The % goal is for our information, it does not mean you have to reach a certain goal before we come to your zone.
6:24AM April 16, 2019
Jonathon Wagner
We are without internet, I cant even fill out the grant for remc. We used to have Hughes net which was expensive slow and limited downloads. Hopefully they will get to lower Leesville soon, cant wait!
11:36AM April 15, 2019
Edward Jones
Fed up with the current service available in the Reddington area. I know you don't show enough interest yet, but the main line runs in front of our home and has been up for some time. I would suggest that you begin hooking up customers in this area and I think you will gain more as you go. If we have to go to another source (satellite) we will most likely be locked in for a couple of years.
11:10AM March 22, 2019
Jessica Bierly
We really need it in the Pekin (Blue River Church Road) area!! There are no other options for us at all!
5:40PM October 04, 2019
Laurie Tinsley
Same here in the New Frankfort area on N and S Shea rd. I have to use my cellphone hot spot for internet service. DishTV/HughesNet is the only other option ( which is absolutely worthless).
10:39AM April 08, 2019
Dakota Roll
We feel your pain Jessica! Our area has went way to long with absolutely no service provider!
11:35PM March 17, 2019
Mercedes Tobias
I cannot wait to have fiber! I need it so bad! It it hard to do homework and tests online, and today we had another incident with satellite. The only reason we have the satellite is so my husband can watch the races, they took the network off the air, and it was hard jumping through hoops to get the race to play online with such slow speeds!
3:29PM March 15, 2019
Edward Mitchell
Is there a Data limit for the internet service
12:49PM March 19, 2019
Kaylee Bennett
Hi Edward-- Our service comes with NO data caps, and NO contracts on any of our packages!
7:15AM February 24, 2019
Laurie Tinsley
Do you plan on eventually bringing internet to the Blocher Indiana area? I live off N Shea road, the only internet service in our area is Hughes net and they stink.
7:00PM August 23, 2019
Laurie Tinsley
Hi Kaylee, I just noticed your reply. I actually have Jackson county REMC as my electric service provider and I noticed that the New Frankfort zone includes my location. Im looking forward to finally having high speed internet, any idea on how long we will have to wait?
5:18PM March 11, 2019
Verda Barrett
Laurie I also live on Shea Rd. I have Jackson REMC if they ever make it this way maybe you will be able to get it at that time!
9:31AM March 07, 2019
Kaylee Bennett
Hi Laurie-- Our first priority is to provide our services to Jackson County REMC Members. At this time it is not definite, but we are considering building outside our territory once all members that want to be served are served.
9:45AM January 30, 2019
Drake Cadwallader
Are there any updates for Little York West?
3:46PM January 21, 2019
Kaylee Bennett Campaign Owner
This message board is for our members to discuss their experiences with our service, thoughts, and opinions with other members.