True High-Speed Internet for the Rural Community

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Frequently Asked Questions

How can I change my order?

The easiest way to get your order changed is to call into the office. After they change your order you must sign an updated application, if you haven’t already done so.

I think I am signed up, but I don’t know how to check.

Going onto JacksonConnect.net and entering your address into the search bar will determine whether you are signed up. If you have already been signed up, the website will send you to a screen that lets you know you have been registered.

When will you be in ______ area?

Updates on our website, JacksonConnect.net, will inform you of where we are and where we are going. As soon as we know we are entering another zone, we will update our members on our website and Facebook page.

How long does it take to get from the pre-drop survey to the final installation?

From pre-drop to completion of installation is about 12 weeks.

Is there an installation fee?

There is no installation fee if you schedule your pre-drop WHILE we are in your zone.

What can you do with each speed?

Click here to view what each speed can provide.

What are the payment options?

Payment options for our high-speed fiber-optic services are: SmartHub App, Pay-by-Phone, and Check or Cash (Can be mailed or brought into the office. ALL checks make payable to Jackson County REMC.) *Jackson Connect bill is separate from electric REMC bill.

We saw someone near our house hanging fiber, can we sign up?

Even though there is fiber being hung near your house, doesn’t mean it is yet hooked up to a substation. You can check where we are in service at JacksonConnect.net.

When I submit my paperwork is that committing me to your service?

No, completing the application is necessary to receive Jackson Connect. The application is only sent so that the installation process moves quickly. If you decide to not get our services your application, if completed, will be discarded.

When is the first payment?

Since we are a pre-paid service the first 2 months are expected to be paid before installation begins.